Reference

Terms and Conditions for Your Bengal 88 Account

These terms set out what you agree to when you open and use your Bengal 88 account. Access and eligibility depend on your local law and the regions we currently support — please read these conditions before you start.

Account eligibility rulesbKash, Nagad, Rocket wallet useJurisdiction-dependent accessAccount security obligationsHow to contact us
Bengal 88 Terms and Conditions for Your Bengal 88 Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

We take reasonable steps to keep your account and transaction data secure. Your login credentials are stored using standard encryption practices, and wallet details you submit for bKash, Nagad or Rocket transactions are not retained beyond the processing window. You can request a summary of the data we hold by contacting support with your account ID. If you believe your account has been accessed without your permission, notify us immediately so we can freeze activity while we investigate.

Data Retention We keep account records for as long as your account is active and for a period after closure as required by applicable rules in supported regions.
Password and Login You are responsible for your login credentials. Use a strong, unique password and do not share it. OTP verification applies to sensitive account actions.
Wallet Verification Before processing a withdrawal to bKash, Nagad or Rocket, we verify that the destination wallet matches the name on your registered account.
Requesting Changes To update account details or request data corrections, contact support directly. Changes to registered wallet numbers require identity verification before they take effect.
TERMS SUPPORT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a question about your account status, wallet transaction or eligibility, our support team is here to help. Reach us through any of the channels below and include your registered account ID so we can locate your record quickly.

Live Chat Start a live chat session from the lobby — available during standard Bangladesh business hours for account and terms queries.
Email Support Send a detailed message to our support address. We aim to reply to terms-related queries within one working day.
Help Centre Our help centre covers common account, wallet and eligibility questions. Check there first for a quicker answer on bKash, Nagad or Rocket payment terms.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility and how our conditions work in practice.

These terms apply to anyone who opens a Bengal 88 account. Eligibility depends on your local law and the regions we currently support — check before you register.

Yes. We update these terms when needed and post the new version here. Continuing to use your account after an update means you accept the revised conditions.

Where local law overrides any part of these terms, that local rule applies. The rest of the terms remain in force for your account and wallet use.

Contact our support team via live chat or email with your account ID and a closure request. We will process it and confirm once your account is closed.

Wallet details submitted for processing are not retained beyond the transaction window. Your registered wallet number is kept on file for withdrawal verification only.

Notify us immediately through live chat or email. We can freeze account activity while we look into it, protecting your wallet balance during the review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.